FAQ

Q1: When we create our own artwork design, what kind of format is available for you?

A1: The popular format is AI PDF or PSD

Q2: What’s your lead time for mass order?

A2: Normal production time is about 2 weeks after your payment, but final time will be according to your bag type and quantity.

Q3: Do I need a special sealer for sealing the pouches?

A3: No, you can use a table top heat sealer if you are hand packaging the pouches. If you are using automated packaging, you might need a specialist heat sealer for sealing your pouches.

Q4: Payment ways and Payment Term?

A4: 1. We support T/T, West Union, paypal and alibaba trade assurance payment ways. 2. 30% bag amount plus full mold cost at deposit and rest as balance before shipment.

Remark:

(1) Qty :+-10% acceptable. Total cost will be charged according to final quantity.

(2) Size:+-3mm, Weight: +-5g is allowed because of unstable machine and raw material.

(3) Price Valid: 1 month

(4) As the item is customized and we can't sell to others, after order confirmed and deposit paid, the order cannot be cancelled and the deposit cannot be returned. If the quantity and design need to change after order confirmed, please contact us to remake cost calculation.

(5) If the goods in transportation are delayed or seized due to uncontrollable factors such as customs inspections, holidays or third party factors, we will make our best to do support, but we will not be responsible due to third-party factors.